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Find answers to the most frequently asked questions below.

    • Q
    • [Campaign Application] Can I participate in the same campaign more than once?
    • A
    • Re-applying for the same campaign is generally not allowed to give all influencers a fair chance. Some exceptions may apply and will be stated in the campaign details.
    • Q
    • [Campaign Application] Can I cancel my application during the campaign period?
    • A
    • Yes, cancellations are allowed during the campaign application period. Go to My Campaigns > Applied Campaigns and click the Cancel button. After the application deadline, cancellations must be handled through our customer service team.
    • Q
    • [Campaign Application] Is there a limit to the number of campaigns I can apply for?
    • A
    • There is no limit, but please apply only to campaigns you can actively complete within the given period.
    • Q
    • [Campaign Application] Where can I check the campaigns I applied for?
    • A
    • Log in and visit My Campaigns. You can view all your campaigns by their respective schedule.
    • Q
    • [Campaign Application] What types of campaigns can I apply for?
    • A
    • leaveur offers two main types of campaigns:
      1. Service Campaigns – Visit a location and create content based on the experience.
      2. Product Campaigns – Receive a product via delivery and create content based on the experience.
      Eligibility depends on your connected media.
    • Q
    • [Reviewer Selection] Can I use a different account than the one I applied with?
    • A
    • A. No. You must use the selected social media account. For example:
      - Selected with Instagram A → Post with Instagram A: ✅
      - Selected with Instagram A → Post with Instagram B: ❌
    • Q
    • [Reviewer Selection] When will selections be announced?
    • A
    • Selections will occur on the announcement date stated in each campaign. The exact time may vary.
    • Q
    • [Reviewer Selection] Can I cancel after being selected?
    • A
    • Cancellation due to change of mind is not allowed. If you must cancel due to unavoidable circumstances, contact our customer service with a reason. Cancellation after selection may result in penalties.
    • Q
    • [Reviewer Selection] What are the selection criteria?
    • A
    • Clients primarily select influencers based on media reach (followers/traffic), content quality, relevance, campaign history, messages, and penalties. If the client does not make a selection in time, leaveur will automatically select based on the same criteria.
    • Q
    • [Reviewer Selection] I have questions about a campaign I was selected for.
    • A
    • Please contact our customer service team. We will respond as quickly as possible.
    • Q
    • [Reviewer Selection] Will I be notified if I am not selected?
    • A
    • Notifications are only sent to selected influencers. Final selections may take up to 3 days after the selection date.
    • Q
    • [Reviewer Selection] How will I be notified if I am selected?
    • A
    • You will receive a WhatsApp notification to the contact number provided during sign-up. As this is essential, notification cannot be disabled. Email alerts are not available.
    • Q
    • [Campaign Participation] The information from the brand differs from the campaign details.
    • A
    • Please report discrepancies to customer service with the campaign name and details. We will investigate and respond.
    • Q
    • [Campaign Participation] Can I visit the brand location on the day I am selected?
    • A
    • For Service Campaigns, booking is required. Even if it is not, we ask you to visit starting the day after announcement. Always check your participation schedule.
    • Q
    • [Campaign Participation] How can I change my delivery address?
    • A
    • After the application period ends, address changes are limited. Please contact customer service if a change is necessary.
    • Q
    • [Campaign Participation] What if there is a problem with the product I received?
    • A
    • Contact customer service Inquiry with photos and a detailed explanation.
    • Q
    • [Campaign Participation] When will I receive my product for Product Campaigns?
    • A
    • Delivery depends on the campaign. Some send products directly, others require you to order them. This is explained in the campaign guideline. Please check before contacting us. If your product hasn’t arrived, contact us with the campaign name.
    • Q
    • [Campaign Participation] Will I be penalized for cancellations due to special circumstances?
    • A
    • If you cancel due to issues like the brand not confirming your booking, no penalty will apply. However, false claims may lead to permanent suspension.
    • Q
    • [Campaign Participation] Do I have to follow all the campaign missions?
    • A
    • Yes. You must complete the campaign missions as outlined. Failing to do so may result in a request for revision and penalties.
    • Q
    • [Review Submission] Can I delete the content I submitted?
    • A
    • You must keep your submitted content online for 6 months after the campaign ends. After this period, you may delete it.
    • Q
    • [Review Submission] I can’t register my content.
    • A
    • Check your content against the mission checklist. Errors will be shown during the review submission. Contact support if you still face issues.
    • Q
    • [Review Submission] I can’t submit my content on time.
    • A
    • Penalties apply for late submission (1 per day, up to 3 max). If you can’t submit in time, contact customer service in advance.
    • Q
    • [Review Submission] How do I submit my content?
    • A
    • Go to My Campaigns > Content Detail > Click REGISTER REVIEW and submit your post. You can view submissions in My Campaigns or the campaign page.
    • Q
    • [Others] Can I use someone else’s account to withdraw points?
    • A
    • No. Your bank account must match the registered name on your leaveur account. All documents will be issued to the account holder.
    • Q
    • [Others] How can I withdraw my points?
    • A
    • You can withdraw your points if you have at least RM50. Go to My Page > Points to request a withdrawal. Note that financial transaction fees apply.
    • Q
    • [Others] When will I receive my points?
    • A
    • Points are typically issued within a week after the campaign closes, upon content review.